Client Support

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Nelson Alarms Client Support

We are committed to providing the best security service in Nelson, and strongly believe that our clients have the right to expect the highest levels of service.  We believe that designing a customised system, providing quality products, installed by experienced technicians and giving ongoing support are the necessary components needed to achieve our goal of having a truly satisfied client.


We pride ourselves on our ongoing support - we're not just interested in making the initial sale, but ensuring that you are happy with your security system,  it is working for you, and most importantly it is meeting the need of why it was first installed.

We have a range of support available to our existing clients, including:

Technical Advice and Support

Nelson Alarms existing clients have access to technical support.  Login to access this information.

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	System User Manuals

We have made available common alarm system user manuals.  Login to download one to suit your alarm system.

If a manual for your system is not listed, or you have an older alarm system, please contact us, as we may still have hard-copy manuals.

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Remote System Support

Nelson Alarms provide remote support of compatible security systems via our security computers. This enables us to carry out changes, produce activity reports, maintain user access and codes and also securely store a backup of your system without a site visit. Please contact us should you require these services.

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	Security Newsletters

We want you to benefit by keeping informed on a variety of security issues. In addition to the security information and tips on our website, you can sign up to Nelson Alarms email newsletters, which are sent out every 2-3 months.  Under the 'members management' page, click 'manage your subscriptions' link to specify the newsletters you want to receive.

We welcome feedback and requests of security topics you would like to be covered in future emails. Please let us know.