Some of the feedback we have received from our satisfied clients...
We would like to pass on our thanks to your team. Nelson Alarms always provides such a great service to us and we really appreciate you guys getting here so quickly to fix our security cameras. Ian did a great job with what he had to work with, so please pass on our thanks to him especially.
"Recently we had a visit from one of your Technician’s (Patrick) to check our alarm system. We would like to say just how impressed we were with that service he gave – on time – most courteous and most thorough, even removed and replaced our old window stickers with new.
Before he left, he made sure that we were aware of what he had done and we were happy about how it all worked.
We were very impressed with how he represented your company and he is a credit to your standard of workmanship."
From extremely happy customers,
AA & MF Langridge
"Many thanks for such fine service, adding to the comfort of living here these 6 1/2 delightful years"
"Nelson Alarms impressed us right from the start, with their professional and knowledgeable approach to designing a system for us. Despite taking on a system that is unique to Nelson, they rose to the challenge and did the required research and background work to make the installation a smooth process, with no disruption to our business. Their after sales service and monitoring has been fantastic, and we are extremely grateful for all the help Ian and Peter have given us, in what is a first for the top of the South – a 24 hour gym!
"Thank you for the great service you have given over the years. I have found your company to be great to work with, very professional and reliable."
"I have been working with Nelson Alarms over the past year and a half on various phases of the refit of The Bridge Street Collective and the whole team has been truly excellent. In particular, Chaz has gone out of his was on numerous occasions to make sure everything is working as best it can and he has checked in regularly throughout the process to make sure everything is done when it needs to be.
Shanan and Daniel have also been great with their work on the security and fire side of things. I can't reiterate enough how happy I am with the service I have received. Thanks for everything".
"Recently we had a Technician visit us from Nelson Alarms to check and service the alarm system in our house. He was professional in every respect. He quickly showed an in depth knowledge of the system and was able to clearly explain to us how the system operated and made sure that we fully understood how it worked. He was enthusiastic, considerate of our ineptitude, and respectful to our needs. We would recommend Nelson Alarms to any potential customer and look forward to inviting them back to service our alarm in the future".
Sheryl & Murray
"Just a quick note to let you know how well the new security camera is operating. We had an attempted arson late last year, and thankfully no damage incurred. The camera picked up images of the arsonist that were printed for the Police. As a result of these images the investigating officer identified the arsonist while driving through Nelson. As a result he was convicted for a number of fires and was sent to Prison.
Furthermore the ability for us to access the camera remotely is a helpful security option. There is no doubt that the presence of the camera has been a major deterrent to vandalism".
Nelson Intermediate School
Hi Peter & The Team!
"Following the installation of the Security Alarm system at our home in Richmond, I just wanted to express our delight in the manner that Chris and Patrick managed the installation.
The task was superbly done and the guidance and instructions given by Chris allowed us to activate and operate it instantly".
Terry & Helen
"I would just like to pass on my thanks for the work you guys did on the Countdown Nelson CCTV project. The job ran very smoothly and the quality was very good. It certainly makes my life a lot easier not having to micro-manage subcontractors for every little detail. Special thanks to Ian who is very competent and easy to work with and an asset to your company.
I look forward to working with you again next year".
Guardall New Zealand Ltd
"We would like to extend to your business our grateful thanks for your very prompt attention to our recent crisis re our Automatic Front Doors.
We would also like to give a 'pat on the back' to the young serviceman who came over the Hill on the same day that we phoned you and had the doors fixed the very next day, which included getting the necessary parts shipped down from Auckland.
Your efforts on our behalf are very much appreciated."
Fresh Choice Takaka
"I just wanted to let you know that myself and the team were very impressed with the work by Nelson Alarms last week in installing a new alarm system for our premises. The service was quick, efficient and all done with big smiles - the guys obviously enjoy their work and this certainly shone through (it makes such a difference)."
Air New Zealand Holidays
Store Manager - Nelson
"I just wanted to highlight to you we were very impressed with the service we received the other day from Chris and Patrick when they installed our CCTV system. They were hard working and pleasant to have around. Chris seemed to go out of his way to ensure we were 100% happy with the system installed."
"Just a quick note to say how absolutely thrilled we are with our new alarm system you recently installed for us.
This is the third system installed for us, by yourselves, so we have met quite a few of your staff now and I just want to say what a fantastic team of guys you have representing your company. They are very professional, highly skilled, and very confident with your products and services, I felt totally comfortable leaving them with access to our home and business.
Your company will always be our first choice in the future".
Thanks once again.
Pursuit Fishing Ltd
"We have just had an alarm quoted and installed by Chaz at Nelson Alarms.
Right from the first contact through the pricing, quoting, installation and finally the instruction process, we found the service provided to be faultless. We found the quotes easy to read and professionally presented.
Chaz was very knowledgeable and worked in well with our schedule.
I believe you have an extremely good product in the alarms and monitoring system.
I will have no hesitation in recommending Nelson Alarms to friends and family in the future.
Well done guys and great to see a local business achieving such quality."
Steve, Mara, Josh, Ollie & Sam
To whom it may concern:
"Recently we had a house fire. This was caused by the sun's rays having been reflected off a make-up mirror, onto a soft toy, resulting in it alighting.
We were alerted to the fire by the smoke alarms which are wired through our alarm system being activated. Thankfully we were home and able to stop any major damage from occurring.
However, it was very comforting to know that Nelson Alarms, through their alarm monitoring, were alerted to the fire and immediately (within a minute) telephoned our home and cell phones to check the situation. Had Nelson Alarms been unable to contact us, they would have telephoned the fire brigade, resulting in the earliest possible intervention.
Throughout the installation and monitoring of our alarm system, we have had the pleasure of meeting several of the Nelson Alarms team. Without exception they have been knowledgeable of their product, able to offer alternatives and suggest cost efficiencies. At all times we have found Nelson Alarms staff to be extremely polite and respectful of our home environment.
Considering the safety of our family, the protection of our home and the peace of mind afforded, we would recommend the installation and monitoring of an alarm system, and specifically monitored smoke alarms to everybody. We also have no hesitation in recommending Nelson Alarms".
Leita and Yuri
To whom it may concern:
"I recently returned to my home after a short absence to find that it had been ransacked, and much of value, both actual and sentimental had been stolen. As I live by myself, and I am Ninety years of age, this was of great concern to my family as well as myself and they contacted Nelson Alarms. Peter came the same day, planned an appropriate security system, and arranged to have it installed the next day. The staff were efficient, non obtrusive, and meticulous in the way in which they cleaned up after every move. They also did everything possible to explain the operation of the system, I am delighted with the result and I have no hesitation in recommending Nelson Alarms to anyone like myself, except that I would like to hope that the installation takes place before, and not after a possible intrusion or emergency, as in my case."
H G Bennett
"In the interactions I have had with Ian, he has been very customer focused and has provided excellent service for us. Often the issues have been complex, but Ian has explained the basis of the problem and has sought our go ahead before embarking on a fix. He has kept us informed and provided good oversight to staff working with him.
This kind of customer service has been very important to us with our sensitive client group. I have the utmost faith in his workmanship and his inter-personal skills are a real asset to your company."
Wahi Oranga- Mental Health Admission Unit- Nelson
“I was most impressed with the service from Nelson Alarms. The Technician's were most respectful, polite and thoughtful while installing our new alarm system. They got the job done with as little interruption as possible to our day, and when you’re at home with two preschoolers who need sleeps during the day it was most appreciated. Thank you”
"I wanted to write and thank you for providing such outstanding and prompt service. I especially wish to commend your skilled electrician, Daniel, who was professional, prompt and meticulous. It's this type of professionalism and expertise, like Daniel provided, that will ensure I use Peter Laing Electrical again and again."
Enner Glynn, Nelson
Re: NMIT N BLOCK
Attention: Peter & Tim
"We would just like to write to thank you and your team for all your work in creating a successful and hassle free project.
The project started out with what looked like difficult or problematic timing over the holidays but everything fell into place, we almost seemed to have a dream run.
Chris and Murray asked us to express how positive and helpful everyone was.
It’s not often we can say we have a project which ran completely smoothly, but this one did. Fingers crossed for more in the future.
We hope to be able to work with you again soon on another successful project."
Andrea and Victoria
Wilkes Construction Ltd
"I want to acknowledge the high quality service that your Company provides. The promptness of service, and the quality customer focus I find refreshing.
I have used your services both in a private capacity, as well as in my work role. I have always found your technicians easy to deal with and they are thorough professionals.
They are excellent representatives of the Company."
Enner Glynn, Nelson
"Ian has been involved with the installation and setup of a Digital Video Surveillance system for our company. I have found Ian to be very obliging and helpful with the setup, offering ideas and suggestions as he went along, always keeping me informed of what he was doing. Ian is still involved with the ongoing service of the system or with any maintenance issues I may have.
I have found Ian's customer service skills to be of a very high standard, always very helpful and efficient with the work I have seen him do. I have no hesitation in recommending Nelson Alarms to other companies, as I have found all their staff most helpful and efficient."